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Original RAGZ ® Return Policy
All of the merchandise we sell is 100% guaranteed. If you are not completely satisfied with any merchandise you have purchased, we will gladly exchange or refund your money within 30 days from the date of shipment. The only exception is with custom orders. Because of the nature of these orders, custom and/or embroidered items are non-returnable. Any custom and/or embroidered item that is returned will be sent back to you.
If Original RAGZ™ shipped you the wrong item or the item was damaged in shipment, we will gladly refund all shipping charges. Remember to save your packing slip as your receipt.
To return merchandise to Original RAGZ™ follow these easy steps:
1. Circle the item(s) that you are returning on the front side of the packing slip with a reason for returning the item(s). Specify whether you would like to exchange the item or return it for a full refund.
2. You may receive an exact replacement for the item(s) or receive a refund. It's your choice. Replacement items will be shipped to you free of charge. It will be sent to the address on the packing slip. If the address is incorrect, please provide a new shipping address on the front of the packing slip.
3. If you want a refund, we will credit the credit card originally used.
4. Pack and seal the item(s) in the original package, if possible, and enclose the completed packing slip. Affix an address label to the outside of your return package, and take the package to any US Post Office or US Postal Service Contract Station. Packages must be returned prepaid.
The return address is:
Original RAGZ LLC
P.O. Box 2091
Littleton, CO 80161-2091
If you have any questions or concerns about your return or exchange, please give us a call at (800)595-RAGZ or email us at info@swimsweats.com.
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